Frequently Asked Questions
Welcome to Bill Boss Rider’s FAQ! Here you’ll find answers to the most asked questions. Still can’t find quite what you’re looking for, or have something we should know? Send us an email, we’re happy to help!
Do you ship internationally?
Yes. All products ship worldwide. The fulfillment location (US or EU warehouse) is set based on shipping destination, routing preferences, and stock availability. The shipping cost is automatically calculated depending on your shipping location.
How can I check the status of an order?
Once you place your order, you will be updated by email and you will be able to follow its process on the Order Tracking page.
What if the recipient's address was wrong?
If the postal services are unable to deliver the package it will be returned to the manufacturer’s facility and you will be notified once it is received back. Within 4 weeks you will need to confirm the updated and correct address as well as confirm the charges for reshipping the package.
What if my order gets lost?
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We’ll cover the shipping and replace your order for you.
What if I pickup the wrong size?
Before placing your order, you can check the size chart and recommendations (if any) in the product description. We’re a small family business and at this time, we don’t offer returns and exchanges. We will see if we can offer returns in the future. But if there’s something wrong with your order, please let us know by contacting us at support@billbossrider.com!
